{"id":19563,"date":"2025-04-30T10:08:50","date_gmt":"2025-04-30T10:08:50","guid":{"rendered":"https:\/\/www.otava.com\/?page_id=19563"},"modified":"2025-09-30T11:49:53","modified_gmt":"2025-09-30T11:49:53","slug":"support","status":"publish","type":"page","link":"https:\/\/www.otava.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n
\r\n
\r\n \r\n \r\n
\r\n
\r\n
\r\n
Need help? We\u2019ve got you covered.<\/div>\n

Support<\/h1>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\n\n\r\n
\r\n\r\n\r\n\r\n \r\n \r\n
\r\n
\r\n
\r\n
\r\n

We\u2019re here to help.<\/h2>\n

For support requests, simply log in and submit a ticket through our
\nOTAVA\u00ae Support Portal<\/a>.<\/p>\n

Need to speak to an actual human? Call (888) 305-2599<\/a> to talk with a real-life expert.<\/p>\n

For enterprise support, call (877) 740-5028<\/a> option 3.<\/p>\n

 <\/p>\n

Compliance Request?<\/h3>\n

You can request audit reports here<\/a>.<\/p>\n \r\n\r\n\r\n \r\n \r\n \r\n <\/div>\r\n\r\n\r\n

\r\n \"OTAVA_Support-700\"\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n \r\n <\/section>\r\n\r\n\n\n
\r\n
\r\n
\r\n
\r\n

Check OTAVA\u2019s operational status<\/h3>\n

Get convenient and accurate updates on scheduled maintenance or major incidents at a moment\u2019s notice.\u00a0Subscribe<\/a>\u00a0to receive alerts and stay in the know.<\/p>\n <\/div>\r\n

\r\n <\/span>\r\n <\/span>\r\n <\/span>\r\n
\r\n Visit the status page <\/span>\r\n <\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\n\n\r\n
\r\n\r\n
\r\n
\r\n

Extraordinary Tales<\/h2>\n <\/div>\r\n
\r\n Keep Reading<\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n
\r\n
\r\n
\r\n \r\n
\r\n
\r\n

Before this migration, we had business opportunities that we had to turn away because we didn\u2019t have all the necessary underlying hosting certifications. This solution has opened up our capability to interact with almost any client.<\/h4>\r\n <\/div>\r\n \r\n
\r\n
\r\n
Adam Goslin<\/div>\r\n
CEO, TCT<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n\r\n <\/div>\r\n
\r\n \r\n
\r\n
\r\n

The fact that OTAVA is a one-stop shop for all of TCT\u2019s hosting needs is an enormous benefit. In the security and compliance consulting side of the business, we appreciate the value of being able to get all your needs reliably handled by one trusted vendor, rather than a multitude of providers that must be managed individually.<\/h4>\r\n <\/div>\r\n \r\n
\r\n
\r\n
Adam Goslin<\/div>\r\n
CEO, TCT<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n\r\n <\/div>\r\n
\r\n \r\n
\r\n
\r\n

We were very adamant that whatever vendor we brought in needed to take security and protection very seriously. OTAVA overdoes it in credentials, and they overdo it with maintaining best-in-class secure and stable environments.<\/h4>\r\n <\/div>\r\n \r\n
\r\n
\r\n
Andrew Madonna<\/div>\r\n
Vice President, AccumTech<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/a>\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/acd-block-template.php","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-19563","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport | OTAVA<\/title>\n<meta name=\"description\" content=\"Get expert help at OTAVA Support. Submit a ticket, call our team, and stay updated on status and maintenance alerts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.otava.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Get expert help at OTAVA Support. Submit a ticket, call our team, and stay updated on status and maintenance alerts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.otava.com\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"OTAVA\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-30T11:49:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.otava.com\/support\/\",\"url\":\"https:\/\/www.otava.com\/support\/\",\"name\":\"Support | OTAVA\",\"isPartOf\":{\"@id\":\"https:\/\/www.otava.com\/#website\"},\"datePublished\":\"2025-04-30T10:08:50+00:00\",\"dateModified\":\"2025-09-30T11:49:53+00:00\",\"description\":\"Get expert help at OTAVA Support. Submit a ticket, call our team, and stay updated on status and maintenance alerts.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.otava.com\/support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.otava.com\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.otava.com\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.otava.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.otava.com\/#website\",\"url\":\"https:\/\/www.otava.com\/\",\"name\":\"OTAVA\u00ae\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.otava.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.otava.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.otava.com\/#organization\",\"name\":\"OTAVA\u00ae\",\"url\":\"https:\/\/www.otava.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.otava.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg\",\"contentUrl\":\"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg\",\"caption\":\"OTAVA\u00ae\"},\"image\":{\"@id\":\"https:\/\/www.otava.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Support | OTAVA","description":"Get expert help at OTAVA Support. Submit a ticket, call our team, and stay updated on status and maintenance alerts.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.otava.com\/support\/","og_locale":"en_US","og_type":"article","og_title":"Support","og_description":"Get expert help at OTAVA Support. Submit a ticket, call our team, and stay updated on status and maintenance alerts.","og_url":"https:\/\/www.otava.com\/support\/","og_site_name":"OTAVA","article_modified_time":"2025-09-30T11:49:53+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.otava.com\/support\/","url":"https:\/\/www.otava.com\/support\/","name":"Support | OTAVA","isPartOf":{"@id":"https:\/\/www.otava.com\/#website"},"datePublished":"2025-04-30T10:08:50+00:00","dateModified":"2025-09-30T11:49:53+00:00","description":"Get expert help at OTAVA Support. Submit a ticket, call our team, and stay updated on status and maintenance alerts.","breadcrumb":{"@id":"https:\/\/www.otava.com\/support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.otava.com\/support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.otava.com\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.otava.com\/"},{"@type":"ListItem","position":2,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/www.otava.com\/#website","url":"https:\/\/www.otava.com\/","name":"OTAVA\u00ae","description":"","publisher":{"@id":"https:\/\/www.otava.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.otava.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.otava.com\/#organization","name":"OTAVA\u00ae","url":"https:\/\/www.otava.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.otava.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg","contentUrl":"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg","caption":"OTAVA\u00ae"},"image":{"@id":"https:\/\/www.otava.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/pages\/19563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/comments?post=19563"}],"version-history":[{"count":0,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/pages\/19563\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/media?parent=19563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}