{"id":2110,"date":"2012-10-23T00:00:00","date_gmt":"2012-10-23T00:00:00","guid":{"rendered":"http:\/\/otava.test\/net-promoter-score-update-102312\/"},"modified":"2012-10-23T00:00:00","modified_gmt":"2012-10-23T00:00:00","slug":"net-promoter-score-update-102312","status":"publish","type":"post","link":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/","title":{"rendered":"Net Promoter Score Update – 10\/23\/12"},"content":{"rendered":"

As we shared with you on our April 19th, 2012 blog post<\/a>, we started using the Net Promoter System (NPS) from the book \u201cThe Ultimate Question 2.0\u201d by Fred Reichheld. Since then we\u2019ve received sufficient feedback to calculate a statistically significant Net Promoter Score. We benchmarked this score against some of the best brands in the world.<\/p>\n

Our results so far have been impressive \u2013 we scored 73% on the Net Promoter Score \u2013 joining the ranks of Apple, Amazon and Costco among the leaders of industry with the highest customer satisfaction scores. We\u2019re also excited that we beat Rackspace by almost 20 points in overall customer satisfaction. Granted, our customer base is smaller than each of these companies. We see our challenge as we grow will be to continue to find ways to deliver an exceptional experience for each of our clients.<\/p>\n

If you have received and filled out the one-question survey from us, thank you very much. We learn a lot from each of the responses and it helps us achieve our customer satisfaction goals.<\/p>\n","protected":false},"excerpt":{"rendered":"

As we shared with you on our April 19th, 2012 blog post, we started using the Net Promoter System (NPS) from the book \u201cThe Ultimate Question 2.0\u201d by Fred Reichheld. Since then we\u2019ve received sufficient feedback to calculate a statistically significant Net Promoter Score. We benchmarked this score against some of the best brands in the world. Our results so far have been impressive \u2013 we scored 73% on the Net Promoter Score \u2013 joining the ranks of Apple, Amazon and Costco among the leaders of industry with the highest customer satisfaction scores. We\u2019re also excited that we beat Rackspace by almost 20 points in overall customer satisfaction. Granted, our customer base is smaller than each of these companies. We see our challenge as we grow will be to continue to find ways to deliver an exceptional experience for each of our clients. If you have received and filled out the one-question survey from us, thank you very much. We learn a lot from each of the responses and it helps us achieve our customer satisfaction goals.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"other_category":[],"class_list":["post-2110","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nNet Promoter Score Update - 10\/23\/12 | OTAVA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Net Promoter Score Update - 10\/23\/12\" \/>\n<meta property=\"og:description\" content=\"As we shared with you on our April 19th, 2012 blog post, we started using the Net Promoter System (NPS) from the book \u201cThe Ultimate Question 2.0\u201d by Fred Reichheld. Since then we\u2019ve received sufficient feedback to calculate a statistically significant Net Promoter Score. We benchmarked this score against some of the best brands in the world. Our results so far have been impressive \u2013 we scored 73% on the Net Promoter Score \u2013 joining the ranks of Apple, Amazon and Costco among the leaders of industry with the highest customer satisfaction scores. We\u2019re also excited that we beat Rackspace by almost 20 points in overall customer satisfaction. Granted, our customer base is smaller than each of these companies. We see our challenge as we grow will be to continue to find ways to deliver an exceptional experience for each of our clients. If you have received and filled out the one-question survey from us, thank you very much. We learn a lot from each of the responses and it helps us achieve our customer satisfaction goals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\" \/>\n<meta property=\"og:site_name\" content=\"OTAVA\" \/>\n<meta property=\"article:published_time\" content=\"2012-10-23T00:00:00+00:00\" \/>\n<meta name=\"author\" content=\"Irma Brillantes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Irma Brillantes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\"},\"author\":{\"name\":\"Irma Brillantes\",\"@id\":\"https:\/\/www.otava.com\/#\/schema\/person\/35774075f8f4fcdd4eae80cb72034263\"},\"headline\":\"Net Promoter Score Update – 10\/23\/12\",\"datePublished\":\"2012-10-23T00:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\"},\"wordCount\":178,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.otava.com\/#organization\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\",\"url\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\",\"name\":\"Net Promoter Score Update - 10\/23\/12 | OTAVA\",\"isPartOf\":{\"@id\":\"https:\/\/www.otava.com\/#website\"},\"datePublished\":\"2012-10-23T00:00:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.otava.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Net Promoter Score Update – 10\/23\/12\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.otava.com\/#website\",\"url\":\"https:\/\/www.otava.com\/\",\"name\":\"OTAVA\u00ae\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.otava.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.otava.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.otava.com\/#organization\",\"name\":\"OTAVA\u00ae\",\"url\":\"https:\/\/www.otava.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.otava.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg\",\"contentUrl\":\"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg\",\"caption\":\"OTAVA\u00ae\"},\"image\":{\"@id\":\"https:\/\/www.otava.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.otava.com\/#\/schema\/person\/35774075f8f4fcdd4eae80cb72034263\",\"name\":\"Irma Brillantes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/d5251bebc1699793a698d1a6158603cb3cdc50a095a12357e42d415b3e5546c2?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d5251bebc1699793a698d1a6158603cb3cdc50a095a12357e42d415b3e5546c2?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d5251bebc1699793a698d1a6158603cb3cdc50a095a12357e42d415b3e5546c2?s=96&d=mm&r=g\",\"caption\":\"Irma Brillantes\"},\"url\":\"https:\/\/www.otava.com\/blog\/author\/ibrillantesotava-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Net Promoter Score Update - 10\/23\/12 | OTAVA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/","og_locale":"en_US","og_type":"article","og_title":"Net Promoter Score Update - 10\/23\/12","og_description":"As we shared with you on our April 19th, 2012 blog post, we started using the Net Promoter System (NPS) from the book \u201cThe Ultimate Question 2.0\u201d by Fred Reichheld. Since then we\u2019ve received sufficient feedback to calculate a statistically significant Net Promoter Score. We benchmarked this score against some of the best brands in the world. Our results so far have been impressive \u2013 we scored 73% on the Net Promoter Score \u2013 joining the ranks of Apple, Amazon and Costco among the leaders of industry with the highest customer satisfaction scores. We\u2019re also excited that we beat Rackspace by almost 20 points in overall customer satisfaction. Granted, our customer base is smaller than each of these companies. We see our challenge as we grow will be to continue to find ways to deliver an exceptional experience for each of our clients. If you have received and filled out the one-question survey from us, thank you very much. We learn a lot from each of the responses and it helps us achieve our customer satisfaction goals.","og_url":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/","og_site_name":"OTAVA","article_published_time":"2012-10-23T00:00:00+00:00","author":"Irma Brillantes","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Irma Brillantes","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#article","isPartOf":{"@id":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/"},"author":{"name":"Irma Brillantes","@id":"https:\/\/www.otava.com\/#\/schema\/person\/35774075f8f4fcdd4eae80cb72034263"},"headline":"Net Promoter Score Update – 10\/23\/12","datePublished":"2012-10-23T00:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/"},"wordCount":178,"commentCount":0,"publisher":{"@id":"https:\/\/www.otava.com\/#organization"},"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/","url":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/","name":"Net Promoter Score Update - 10\/23\/12 | OTAVA","isPartOf":{"@id":"https:\/\/www.otava.com\/#website"},"datePublished":"2012-10-23T00:00:00+00:00","breadcrumb":{"@id":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.otava.com\/blog\/net-promoter-score-update-102312\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.otava.com\/"},{"@type":"ListItem","position":2,"name":"Net Promoter Score Update – 10\/23\/12"}]},{"@type":"WebSite","@id":"https:\/\/www.otava.com\/#website","url":"https:\/\/www.otava.com\/","name":"OTAVA\u00ae","description":"","publisher":{"@id":"https:\/\/www.otava.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.otava.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.otava.com\/#organization","name":"OTAVA\u00ae","url":"https:\/\/www.otava.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.otava.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg","contentUrl":"https:\/\/www.otava.com\/wp-content\/uploads\/2025\/03\/otava-logo.svg","caption":"OTAVA\u00ae"},"image":{"@id":"https:\/\/www.otava.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.otava.com\/#\/schema\/person\/35774075f8f4fcdd4eae80cb72034263","name":"Irma Brillantes","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d5251bebc1699793a698d1a6158603cb3cdc50a095a12357e42d415b3e5546c2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d5251bebc1699793a698d1a6158603cb3cdc50a095a12357e42d415b3e5546c2?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d5251bebc1699793a698d1a6158603cb3cdc50a095a12357e42d415b3e5546c2?s=96&d=mm&r=g","caption":"Irma Brillantes"},"url":"https:\/\/www.otava.com\/blog\/author\/ibrillantesotava-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/posts\/2110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/comments?post=2110"}],"version-history":[{"count":0,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/posts\/2110\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/media?parent=2110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/categories?post=2110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/tags?post=2110"},{"taxonomy":"other_category","embeddable":true,"href":"https:\/\/www.otava.com\/wp-json\/wp\/v2\/other_category?post=2110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}