{"version":"1.0","provider_name":"OTAVA","provider_url":"https:\/\/www.otava.com","title":"How To Get Your Support Ticket Resolved Quicker","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LW6nkfAo6E\"><a href=\"https:\/\/www.otava.com\/blog\/how-to-get-your-support-ticket-resolved-quicker\/\">How To Get Your Support Ticket Resolved Quicker<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.otava.com\/blog\/how-to-get-your-support-ticket-resolved-quicker\/embed\/#?secret=LW6nkfAo6E\" width=\"600\" height=\"338\" title=\"&#8220;How To Get Your Support Ticket Resolved Quicker&#8221; &#8212; OTAVA\" data-secret=\"LW6nkfAo6E\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.otava.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Often the support team finds ourselves in the midst of a chaotic work day \u2013 the support line has been ringing for what seems like every second, while new tickets arrive fresh to our fingertips. Though we find much delight assisting clients to troubleshoot and conquer the seemingly impossible tasks, we often find it difficult to begin this process without the correct information. In order to decrease the resolution time of your ticket, increase the effectiveness of the troubleshooting process, and alleviate a little stress from our day-to-day job there are several things you can provide us with when opening a new ticket with Online Tech. Things to Remember When Creating a New Support Ticket: The first thing you must remember when creating a new ticket with Online Tech is to provide us with your complete contact information such as your name, company name, email address and phone number. We also ask that you provide us with the names of the server experiencing issues and if this is not available then the IP address of the troubled machine can be sufficient. Next we ask that you gather as much information as possible about the nature of the issue you are..."}