{"version":"1.0","provider_name":"OTAVA","provider_url":"https:\/\/www.otava.com","title":"The Experience Matters","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"sQaLgqFmgG\"><a href=\"https:\/\/www.otava.com\/blog\/the-experience-matters\/\">The Experience Matters<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.otava.com\/blog\/the-experience-matters\/embed\/#?secret=sQaLgqFmgG\" width=\"600\" height=\"338\" title=\"&#8220;The Experience Matters&#8221; &#8212; OTAVA\" data-secret=\"sQaLgqFmgG\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.otava.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"I was flying the other day on Southwest Airlines.\u00a0 It was early in the morning and everyone was doing the typical Southwest shuffle, navigating their way through the cattle line.\u00a0 In typical Southwest fashion, the flight attendant came on the intercom and started going over the same routine those of us who have traveled too often have come to know all too well. What caught my attention was the attendants change from the normal freestyle routine of his or her own spin on the boarding process and instead, asking everyone at the gate to wave down to one of the baggage attendants on the tarmac who was in the process of loading the passenger luggage for the flight. The flight attendant radioed down to the baggage attendant (I think his name was Fred) and asked him to look up at the gate.\u00a0 Everyone waved in unison, which made for a great start to the day for me, 90% of the passengers on the flight that actually did wave and of course\u2026Fred. If you have had the pleasure of reading \u201cNuts,\u201d the story of how Herb Kelleher changed the way people looked at and experienced airline travel, you\u2019ll appreciate the notion...","thumbnail_url":"https:\/\/otava.test\/wp-content\/uploads\/2019\/04\/server-stacks.jpg"}